Service — Proactive Maintenance & SLA

Dedicated Technical Care & 24/7 Emergency SLA Support

Proactive maintenance contracts ensuring your digital platform remains secure, lightning-fast, and updated with zero downtime — backed by dedicated senior engineers.

See Our Work

15m

Critical Emergency SLA

Weekly

Security & Plugin Patches

Daily

Malware Scans & Backups

100%

Uptime Monitoring

What's Included

Complete Peace of Mind for Mission-Critical Platforms

Prevent issues before they impact your customers with continuous engineering oversight.

Weekly Code & Plugin Updates

Testing all framework, core, and plugin updates in a staging environment before pushing live safely.

24/7 Proactive Uptime Monitoring

Continuous pings every 60 seconds with instant automated engineer alerts if latency spikes.

Daily Database & Asset Backups

Automated daily cloud backups with 30-day retention and guaranteed 15-minute disaster recovery.

Continuous Security & Malware Scans

Automated vulnerability scanning, file integrity checks, and brute-force IP blacklisting.

Monthly Developer Support Hours

Dedicated engineering hours included every month for content updates, UI tweaks, and new features.

Monthly Executive Health Report

Detailed report detailing uptime percentages, speed scores, security patches, and recommended roadmap.

Our Process

How Our Proactive SLA Protects Your Business

A continuous, disciplined maintenance cycle ensuring maximum platform health year-round.

Phase 01

Platform Health Audit & Staging

Auditing current code quality, outdated packages, and creating a mirrored staging sandbox.

Code Audit Staging Sandbox Security Baseline

Phase 02

Telemetry & Monitoring Setup

Configuring 24/7 uptime pings, APM error trackers, and direct engineer notification webhooks.

APM Tracking 60s Pings PagerDuty Alert

Phase 03

Weekly Staging Patch Sprints

Applying security patches and framework updates to staging first to guarantee zero broken features.

Staging Test Safe Patching Zero Downtime

Phase 04

Monthly Performance Review

Reviewing database performance, optimizing slow queries, and delivering an executive health report.

Database Optimization Speed Audit Monthly Report

Answers & Support

Frequently Asked Questions

Clear, honest answers about our technical delivery, AI workflows, and 24/7 SLA maintenance.

How long does an enterprise web development project take to launch?

Most custom web platforms and scale-up applications launch in 4–8 weeks. We operate on structured agile two-week sprints with staging demo previews, continuous client feedback, and zero surprise delays.

What tech stacks and frameworks do you use for web development?

We primarily engineer modern applications using Next.js 15, React, TypeScript, Node.js, Python (FastAPI), Laravel, Tailwind CSS, PostgreSQL, and headless CMS frameworks like Sanity, Strapi, and Shopify Plus.

Will our non-technical team be able to edit and publish content?

Yes. Every platform is integrated with an intuitive visual dashboard or headless CMS. Your marketing and operations teams can update text, upload media, change pricing, and launch landing pages without touching code.

How do you guarantee Google Core Web Vitals (95+) and SEO ranking?

We build with static site generation, server-side rendering, sub-second edge CDN distribution, automated semantic schema markup, image optimization (WebP/AVIF), and clean semantic HTML to guarantee top lighthouse scores.

View All 16 FAQs & SLA Details

CLIENT REVIEWS

What Our Clients Say

★★★★★

“The automated booking system and AI student concierge built by Tenbit Solutions reduced our administrative workload by over 60%. Parents and tutors love how simple and fast the platform is.”

Dr. Julian Reed

FOUNDER & ACADEMIC LEAD • EXPERT TUTOR

“Tenbit Solutions revamped our custom box quoting engine and automated our supplier workflows. Our inbound lead conversions jumped by 54%, and our customer response time dropped to under a minute.”

Harris Vance

CHIEF EXECUTIVE OFFICER • THE PACKAGING TREE

“Working with the Tenbit team was smooth from day one. They delivered a modern, mobile-friendly platform that makes ordering custom packaging seamless for our retail clients.”

Eleanor Price

MARKETING & GROWTH DIRECTOR • PRINTED PACKAGING

Explore All 25+ Verified Client Reviews